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Most shoppers won’t buy from e-retailers that don’t offer free returns

North American online shoppers expect free shipping, as well as free returns. And, if a merchant’s return policies are not lenient enough, many will head to another merchant’s site or app. A majority (51.0%) of U.S. online shoppers and nearly as many Canadians (49.3%) avoid buying from online retailers who do not offer free returns, […]

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