IRCE: How Happy Returns helped Draper James overcome a ‘painful’ returns process
Jessica Young
Draper James, a Southern-inspired women’s clothing retailer founded by actress Reese Witherspoon, used to have an “excruciatingly painful” returns process. Packages took a long time to get back to the warehouse and an even longer time to get processed when the retailer was working with prior fulfillment and warehousing services, said Helen Nightingale, the retailer’s […]